Getting started

Welcome to presence, a warm support inbox for small apps. Here's your first few minutes with it.

presence is young and moving fast. These docs describe the intended flow of the product; if something looks slightly different in the app, we're probably mid-improvement. Tell us and we'll fix the docs.

Create your account

Sign up with your name, email, and a password. We'll send you a verification email — click the link inside to activate your account.

Every account starts with a personal team. You can invite teammates later, or create separate teams for separate products.

The three pieces

presence has three pieces:

1. A contact form hosted on your own sub-domain, like support.yourapp.com, where your customers write to you.
2. An inbox where every message lands — one list, newest activity first, no ticket queues.
3. Replies that go out by email, with AI-drafted suggestions you review and approve before anything is sent.

Next steps

• Set up your contact form so customers have somewhere to reach you.
• Learn the inbox — how messages flow in, and how replies flow out.

If you get stuck, write to us. We answer from our own presence inbox.