Receiving email

You already reply to customers by email. This lets them start that way too. Point [email protected] at usepresence and every message customers send lands as a conversation in your inbox — no widget, no API, no code. They email you like they always have; you just answer from a calmer place.

Replies you send from the inbox go back out from your sending identity and thread like normal email, so from the customer's side it's one continuous conversation with a real person.

Turn it on

Head to Settings → Email and press Turn on receiving. You'll get a forwarding address that looks like this:

[email protected]

Copy it — that's where your support mail needs to go. Now tell your email provider to forward there.

Set up forwarding

Forwarding lives with whoever runs your email, not with us. The idea is always the same: mail to [email protected] gets copied to your usepresence address. Here's how a few common providers spell it.

Google Workspace

Open the Admin console and go to Apps → Google Workspace → Gmail → Default routing. Add a rule that matches your support address and forwards to your usepresence address. If support@ is already a group or alias, the quickest path is to add the usepresence address as a member of that group — every message to the group fans out to it.

Cloudflare Email Routing

In the Cloudflare dashboard, pick your domain and open Email → Email Routing. Under Routing rules, add a custom address for [email protected] with the action Send to an external address, and paste your usepresence address. Cloudflare will ask you to verify it once — approve the confirmation email and you're live.

Anything else

There's nothing special about the providers above. Any mailbox, group, or registrar that can forward to an address will work — it's just forwarding. Point your support address at your usepresence address and mail starts flowing.

Good to know

• Spam is filtered before it reaches you. Junk gets dropped on the way in, so your inbox stays the real conversations, not the noise.
• Replies keep threading. When a customer answers one of your replies, their message threads back into the same conversation instead of starting a new one.
• Turning it off retires the address. Flip receiving off and that forwarding address stops working for good. Turn it back on later and we issue a fresh one — so update your forwarding rule if you do.