Support that fits a five-person SaaS.
Big-helpdesk workflows slow small teams down. usepresence is one shared inbox with the context your app already has — plan, account, history — and AI-drafted replies a human approves before they go out.
live before the kettle boils
Everything a small team needs. Nothing a big one does.
Your app's context, built in
Send plan, signup date, or account id with the form and they sit beside every conversation from that customer — for everyone on the team.
A team per product
One team per app, teammates with sensible roles, and a switcher when you run more than one product.
Reply from your own domain
Verify your domain once and every reply goes out as [email protected] — threaded correctly, with replies landing back in the inbox.
AI wires it up. You do the talking.
Our docs ship ready-made prompts that carry the entire API contract — with your live key already inside when you're signed in. Paste one into your assistant and ship the contact form it writes.
Can be used in any AI assistant
Questions, answered.
We're moving off a big helpdesk — what do we lose?
The theater: queues, SLAs, macros, ticket numbers. What you keep is what customers see — fast, personal replies by email — plus the context and shared inbox your team actually uses.
We run two products. Two accounts?
No — one account, one team per product. Each team has its own inbox, sources, and sender domain, and you switch between them in one click.
Can customers reply to our emails?
Yes. Replies thread back into the same conversation automatically — and you can enable a team address so new emails open conversations too.
Drop the ticket theater. Keep the customers.
One shared inbox, real context, human replies — set up in an afternoon coffee break.