Hello, presence
We're building a warm support inbox for small apps. Here's what that means, and why we care.
Every small app eventually gets its first support email. It usually arrives somewhere awkward — a personal inbox, a shared Gmail with a password in a Slack pin, a contact form that forwards into the void.
That moment deserves better tooling: a good place for a small team to be reachable, and to reply like humans. That's presence.
What we're building
Three small things, done warmly:
- A contact form on your own sub-domain.
support.yourapp.com, hosted by us, minimal by design. Your customers get a front door that looks like yours. - One clean inbox. Every message lands in a single list your whole team can see. No triage ceremony. No ticket numbers in subject lines.
- Replies that stay human. AI drafts a suggested reply for each request — you review, tweak, and send. Faster replies, your voice.
Where we are
Honestly: early. We're polishing the core flow right now — form, inbox, email replies — and rolling out AI-drafted replies slowly, because a bad auto-reply is worse than a slow human one.
If you run a small app and answering support email feels heavier than it should, try presence and tell us where it falls short. At this size, what early users say goes straight into the next week's work.